Field Force Management

The field service industry is currently undergoing changes because of advanced automation and the advent of new-age technology. It is making the managers realise the disadvantages of traditional practices, like manually entering data into the system. This is restricting big and small companies from achieving customer and employee satisfaction and generating greater revenue. Adopting automation for improvement in field service management software can transform the landscape. The companies implementing and adopting these technical advancements are sure to stay ahead of the curve. This article is just perfect if you are on the fence about investing in field service management software. Do give it a read. What is Field Service Management Technology? (2023) Field service management technology plays a vital role in the viability of businesses that provide services of various kinds and employ field employees. This is because the quality of services and the efficiency of the field employees f

  Be it a product- or service-based industry; all must have a strong, loyal customer base. And one effective manner to gain is by excelling in the after sales services promised when making the sales. Only when companies can be there helping the customers using their services and products can they truly understand the requirements of the consumers. After-sales monitoring software is the best way to do so. After-sales monitoring software is the perfect option as it is going to help organisations effectively provide their consumer or customers with efficient after-sales services. The software automates the process of retrieving tickets from the CRM software to assigning and exciting the job. What is After-sales Service and How to Improve It? After sales services are, the support companies provide customers after they have made the purchase of the product or services. This might include the onboarding process, extended customer support hours and active support to solve any glitch or road

With the dynamic business and workplace environment we’ve been witnessing lately, using an employee management software is not just an additional benefit – it is a necessity. The problems of employee management are not unique to remote work. Even in in-office jobs, employees only devote 2 hours 53 minutes to productive work. The rest of the time is either spent on chatting, scrolling, or unproductive tasks. And this problem only gets magnified when employees are on the field or at home. So, in this blog, let us explore the best employee monitoring software you can use in 2023. We’re sure that you’ll definitely be able to ignite your business with the right solutions! What Is Employee Monitoring Software? Employee monitoring software is a software service that helps managers monitor and manage employees’ activities at ease. It automates a lot of the data collection, tracking, and supervision process. With features such as leave and attendance management, task management, and more, th

Field services are crucial for companies that deal with either door-to-door marketing and sales or offer at-home services. For a moment, let’s keep aside the focus on gaining customer satisfaction. Instead, focus on the other half of the field services – field employees. For organisations and managers, it is crucial to manage them most efficiently. Currently used by 63% of field service organisations, field service management software is a viable choice for managing your field employees and resources.   What is Field Service Management Software? The field service industry includes after-sales services like repair, maintenance, customer support, inspection, consulting, installation, and education. Field services require managers to manage customers, field employees, jobs, and administration tasks. As a result, companies are turning to field service management software to stay ahead of the curve.   Since customer expectations are increasing, excellent customer service is expected, and